Restaurants & Food Service
Restaurant Back Office Staffing: Reservations, Catering Enquiries and Office Support
Dinner service is not the moment to organize vendor invoices or answer a long catering enquiry. Restaurant office support can keep administrative work moving while managers focus on guests, food and the team on the floor.
Businesses covered
- Independent Restaurants
- Restaurant Groups & Chains
- Fast Casual Restaurants
- Takeout & Delivery Restaurants
- Catering Companies
- Ghost Kitchens
- Restaurant Franchises
- Food Service Operators
01
where the work gets held up
Restaurant groups have different menus, locations and booking rules. An assistant needs a reliable source for opening times, event policies and escalation contacts. Without it, even a simple reservation question can become a distraction for the manager.
02
roles we can staff
These are the roles we regularly place in this sector. We agree the tasks, tools and review process with you before a candidate starts.
Reservation Support Representatives
Handle booking enquiries using your availability and reservation policies.
Catering Enquiry Coordinators
Collect event details and send them to the person responsible for quotes.
Vendor Administration Assistants
Organize supplier documents, invoice records and delivery correspondence.
Customer Support Representatives
Record delivery concerns and route complaints to the appropriate location.
03
how we approach the work
When we discuss support for your business, we start with the handoff—not a long list of job titles. Start with catering enquiries or supplier paperwork rather than handing over every location at once. Provide current menus, approved replies and clear rules for changes or refunds. Review the handoff between the office assistant and the location manager.
04
what stays with your team
These are remote office roles, not chefs, servers or on-site restaurant managers. Food safety, pricing approvals and guest issues needing an immediate on-site response remain with your restaurant team.
05
building your team with us
We build dedicated teams working from our office in Latin America. The aim is to give a defined set of tasks a clear owner, while your team keeps the decisions and approvals that belong with you. Bring us your working hours, required skills and a typical day's work, and we can discuss the right role and introduce candidates for you to evaluate.